Privacy Policy

Introduction

At UptimeMonitor ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring service.

By using UptimeMonitor, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Data We Collect

We collect several types of information to provide and improve our services:

How We Use Your Data

We use the collected data for various purposes:

• To provide and maintain our uptime monitoring service
• To notify you about changes to our service
• To send alerts about monitor status changes
• To provide customer support
• To gather analysis to improve our service
• To process payments and manage subscriptions
• To detect, prevent, and address technical issues
• To send promotional communications (with your consent)

Data Sharing

We do not sell your personal data. We may share your information only in the following situations:

• Service Providers: We share data with third-party vendors who assist in operating our service (payment processors, email services, cloud hosting)
• Legal Requirements: We may disclose data if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger or acquisition, user data may be transferred
• With Your Consent: We may share data for other purposes with your explicit consent

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our service. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Account data is retained while your account is active
• Monitoring data is retained based on your subscription plan (30-365 days)
• Billing records are retained for 7 years for legal compliance
• Deleted accounts are purged within 30 days

Your Rights

You have the following rights regarding your personal data:

GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR requirements:

• We process data based on legitimate interests, consent, or contractual necessity
• We have implemented appropriate technical and organizational measures
• We have designated a Data Protection Officer
• We notify authorities of data breaches within 72 hours when required
• We conduct Data Protection Impact Assessments for high-risk processing

Security Measures

We implement robust security measures to protect your data:

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Two-factor authentication is available for all accounts
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• Strict access controls and employee training

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: